30-Day Return & Refund Policy
30-Day Money-Back Guarantee
Try Ignite Passion for 30 days. If it isn’t right for you, we’ll refund your purchase — even if you’ve opened the bottle.
How the Guarantee Works
Contact us at support@nutrawellix.com within 30 days of delivery and include your order number.
For your first eligible return under our 30-Day Money-Back Guarantee, Nutra Wellix will provide a prepaid return shipping label.
Opened, partially used, or empty bottles may qualify. The bottle must be returned using the instructions we provide.
Once the return is received and reviewed, approved refunds are issued to the original payment method. Please allow 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.
Original shipping charges, where applicable, are non-refundable unless the return is due to an error by Nutra Wellix or the product arrived damaged, defective, or incorrect.
Guarantee Limits
The 30-Day Money-Back Guarantee is limited to one guarantee refund per product per household.
A maximum of two returns per customer per calendar year is allowed across all return types.
For returns after your first eligible return, return shipping is the customer’s responsibility and Nutra Wellix does not provide a prepaid return label.
Unopened Products
Unopened and sealed products may be returned within 30 days of delivery.
The product must be unused, sealed, and in its original condition.
For your first eligible return, the same prepaid return-label policy described above applies.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@nutrawellix.com.
Please include your order number and photos showing the issue.
If approved, we will replace the product or issue a refund, including applicable shipping costs.
Returns caused by damaged, defective, or incorrect products do not count toward the limits of our 30-Day Money-Back Guarantee.
Subscriptions
Cancelling a subscription is separate from requesting a refund.
Cancelling stops future recurring charges and shipments according to our Subscription Cancellation Policy.
Orders that have already been processed or shipped remain subject to this Return and Refund Policy.
How to Request a Return
Email:
support@nutrawellix.com
Subject:
Return Request – Order #[Your Order Number]
Please include:
Your full name
Your order number
The product being returned
The reason for the return
We will reply with return instructions and, where applicable, a prepaid return shipping label.
Please do not send products back without first contacting us.
Exceptions
We reserve the right to deny a return that falls outside the applicable return period, does not meet the requirements above, or shows evidence of abuse of the return policy.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
Questions
Nutra Wellix LLC
support@nutrawellix.com